Refund & Cancellation Policy

Requesting service costs nothing

Submitting the form on this page is free and creates no obligation. You are quoted before any work is scheduled.

Cancellation windows

• More than 24 hours before the appointment: cancel or reschedule free of charge, deposit refunded in full.
• Less than 24 hours before the appointment: a call-out fee of up to CAD 150 may be retained to cover scheduling and travel.
• No access on arrival (site locked, no authorised person present): the call-out fee applies and a new visit must be booked.

Deposits

Deposits are taken only for parts ordered specifically for your safe. Once a special-order part has been ordered, the deposit covers the part and is non-refundable, but the part remains yours.

Work that cannot be completed

If a safe cannot be opened or restored, you pay only the agreed diagnostic or call-out fee. Any amount collected for work not performed is refunded within 10 business days by the original payment method.

Workmanship

If a defect in the workshop's own work appears within the warranty period stated on your invoice, the correction is made at no charge. Where that is not possible, the corresponding portion of the invoice is refunded.

How to cancel

Telephone +1 519-632-7824 during business hours, fax +1 519-632-9140, or email [email protected] quoting your appointment reference.